I asked a while ago why NHS communication was still done using paper. I've got some more questions, because I'm that kind of girl and because I'm a service user and I happen to think service users are good places to start when you want to find the holes in a service, something Sarah Lay identified beautifully when she became Citizen Sarah.
So. Without going into too much detail, I'm now seeing one specialist in Burnley and one in Blackburn about the same problem. A third specialist was involved for a while, did the best they could to fix the problem and then discharged me, which now means my file with East Lancs Hospital Trust now has 2.5 years of contributions from my GP practice in Accrington, a specialist in Blackburn and one in Burnley. That's a lot of miles, though not as many as perhaps it would be in Cornwall or the Highlands. But the issues are the same no matter where you might live.
I noticed when visiting the nurse recently in Accrington (yes I know this is getting ludicrous but I'm not making this up, I sorely wish I was), that she had my notes on screen, and a scan of a letter sent from one of the specialists in Burnley. So, she was viewing an electronic scan of paper. So I assume what has happened is that the surgery, which is controlled by a different Trust to the Hospital, has gone digital - when I joined 2.5 years ago there was a wait as they loaded up the previous notes - but the Hospital has not. And I'm a bit confused. I know Trusts are seperate entities from each other, but surely this must be happening all around the country. And am I the only person who sees something a little bit wrong with the equivalent of a network engineer being less digitally enabled than the 1st line helpdesk technician?
How long does it take each specialist to wade through the notes the other specialist has added? I can tell you, because I've sat next to them while they've attempted to catch up, because I see someone different every single time I attend one Department in particular. 5 minutes. There's no summary, no description of each document, no keyword attribution to index by, no tag cloud to click on to ensure she sees only the notes from her own Department and not the ones from the Blackburn side or Accrington. She has to flip pages, scan read, try and work out if it's relevant and then flip another page. Is this efficient? Good use of the time of someone for whom 5 minutes in monetary terms is problem 6 times mine? No. I don't think it is.
Then there's the issue of transport. I've got one file which was being batted about between two Departmens within the same hospital. Now I've got one file being batted about between two different Departments, across two towns, never mind two sites. And there's no digital connection between the two, so one assumes they've being driven across. Well I'm so glad I'm contributing to a carbon footprint I've no control over. No really. And what happens if it doesn't turn up, gets missed or gets lost? Because the more something is moved and across greater distances, the more likely this is to happen, we all know that. Do I have to come back because my notes aren't there?
All this frustrates and worries me. I know there have been behemoth projects to try and fix this, I know the issues with costs. But we've got to fix this because frankly, I cannot be the only person seeing all this happening and wondering which century she is in. There's issues with storage as mentioned before - as my notes now wing their way back and forth across the Pennines, one assumes they live somewhere inbetween appointments - where is that, how much does it cost to rent, how many hundreds of square metres does it take to store them all and how much do we pay people to administer them, archive them, retrieve them and drive them around?
My care hasn't so far suffered for these logistical nightmares, but sooner or later there is going to be an issue because it's inevitable. Apart from anything else, there's going to need to be another file and what on earth happens then? One part arrives and gets seperated from the other, never to be seen together again?
It's inefficient, carbon creating, mind boggling, ridiculously unintregrated system design. If the government want to make a fundamental change to the way the NHS operates, they'd do well to sit up and take notice of the digital implications of the future. I am absolutely aware of the security, insurance and personal implications of my health data being electronic, probably more than most. But I think I'm finally at the point where I am boggling so much at the ridiculousness of this, getting so cross at having to sit and wait again as yet another person tries to read fast, completely misses the salient points and has to be informed by the patient what exactly the problem is and what it isn't, that I just don't care any more. There has got to be a solution. I don't care if I can't see it, I don't care if I can't log into a portal and read my notes, I don't care if it sits on a locked network like Gov Connect or GSI, I don't care if it does get hacked and distributed all over the net for all to see.
I care about the people who are not as switched on as me who are sitting next to specialists trying to skim read 30 pages of documents who aren't compos mentis enough to correct the specialist when they get it wrong in their haste to deal with the issue. I care about the specialists who seem to be doing more reading than fixing. I care about carbon footprints and things going missing, blown away in the wind. I care about joining dots and linking data, joined up thinking, tagging and indexing, descriptions and comments.
As an addendum to this, I'd like to say that 'No decision about the patient without the patient' is something neither my GP's, or any of the specialists I have seen need to be told and that I am in the hands of people who treat me as a human being, talk to me almost as an equal, listen to me, take on board my suggestions and generally are absolutely amazing. They're just being crippled a little by inadequately designed legacy systems which need updating and fast. These amazing people need to be enabled, not disabled - they want to change the world. They need the tools. Their intelligence and skills are in vastly different places to ours, so we need to help them. They could do better. So much better.
Showing posts with label health. Show all posts
Showing posts with label health. Show all posts
Monday, 27 December 2010
Monday, 13 September 2010
Networks & Nudging (cross posted to Mud in my eyes)
Sometimes two opposites collide.
I'm a fat mountain biker and a multi media communications officer. This post is about both these things because, increasingly, those two things are becoming interestingly intertwined as the reason I am fat and still mountain bike become something of a conundrum to be unravelled for central government.
It's nothing to do with me. It's really not. Except that when people start talking about things I have personal experience of, these days I get frustrated enough to want to set the record straight.
Paul Ormerod has written a 'pamphlet', which appears to actually be a report for the RSA (Royal Society for the encouragement of Arts, Mannufacturers and Commerce) called N-Squared. It tackles the government on it's recent assertion that nudging is the way to get people to change behaviours. I feel eligible to comment on this as, when I booked a hotel last night, the first thing I checked was whether it had a gym so I could get to ride a bike at least once in the 3 days I was away from my 'real' one. That, right there, is behaviour change for me.
Nudge comes from something called 'behavioural economics'. Don't ask. Instead, read this, which is the thrust of the matter, for me:
Out there on the web are thousands of communities and they reside in very many places. Sometimes there is crossover. To understand how the web works is to understand how it motivates and supports and this is where the lack of research and understanding is becoming clear in central government and those who swim around it.
I use a forum called Singletrackworld. It collects a lot of like minded mountain bikers into one place. Rides are organised, old kit is sold, random arguments about politics and music are had, but there is very much a sense of community with the same people posting on a day to day basis and then a further circle of people commenting a few times a week on posts that particularly interest them. It's a group like any other, with the interactive dynamics that the Tavistock Institue so well defined, just like any other.
Some of those people are on Twitter. But the thing which Twitter does best is to connect people of people. So, some people from Singletrack are on Twitter. But the friends of the people on Singletrack are not on Singletrack but are on Twitter. And so boyfriends, girlfriends, riding partners, riding groups, sons, daughters, skills guides, DJ's, journalists and editors all collide in one loosely defined group on Twitter. They're in my mtbfabulousness list if you're interested.
They're the people who keep me on the straight and narrow. Actually, let me rephrase that. They're the people who kept me on the straight and narrow at the start, when I needed them. And I did need them. I was fat and horrenously unfit and I'd not ridden a bike in a long time. I didn't know I needed them, it wasn't a conscious decision, it was just that all I talk about for a good portion of the day when not at work is mountain biking and so this amorphous mass of lovely people slowly infiltrated my world. Some found me cos of this blog, Mud in my eyes. Some from seeing their friends chat to me. Some from the odd time here or there where they got added into a mass conversation about forks or flat pedals. Some because ideas of a ride out were being muted and some because of the girly biker community.
Twitter is a collision, crossing over point and shaper of new communities and networks. As a result, you find people who are also trying to keep fit and earn cake. As a result, you find other people who talk really quite a lot about mountain biking. As a result, when you don't want to leave the comfort of your sofa, you are constantly reminded of the benefits of doing so as other peoples ride reports flash up your screen. It's a great motivator. As a result, when you're feeling terrible, you can always have a quick moan and get picked up again. As a result, slowly but surely, going out for a ride becomes routine instead of a novelty and slowly but surely, your fitness improves and your world view and behaviour changes.
This is the importance of being inside something to comment on it. This is perhaps the responsibility of being inside something to be in a position to comment on it. If this works for me, would it work for others? I don't know. It seems people are writing successful books on half the story, but misunderstanding the other half because they don't use the mediums of which they speak. N-Squared hits the nail, right on the head.
In my world, my Twitter 'friends' are the people who have kept me going, kept me riding, kept me determined to get better at this ludicrous sport. They've advised, sympathised, calmed and encouraged, cheered and motivated and you know, without them I'm not sure I'd have ridden the route I rode yesterday.
Never underestimate the value of knowing others can. Never underestimate the power of following others. But most of all, understand that the key to behaviour change is a weird mix of technology, digital and sociology and psychology these days and more research badly needs to be done to get to the root of what works and is efficient, and what doesn't and is not.
I'm a fat mountain biker and a multi media communications officer. This post is about both these things because, increasingly, those two things are becoming interestingly intertwined as the reason I am fat and still mountain bike become something of a conundrum to be unravelled for central government.
It's nothing to do with me. It's really not. Except that when people start talking about things I have personal experience of, these days I get frustrated enough to want to set the record straight.
Paul Ormerod has written a 'pamphlet', which appears to actually be a report for the RSA (Royal Society for the encouragement of Arts, Mannufacturers and Commerce) called N-Squared. It tackles the government on it's recent assertion that nudging is the way to get people to change behaviours. I feel eligible to comment on this as, when I booked a hotel last night, the first thing I checked was whether it had a gym so I could get to ride a bike at least once in the 3 days I was away from my 'real' one. That, right there, is behaviour change for me.
Nudge comes from something called 'behavioural economics'. Don't ask. Instead, read this, which is the thrust of the matter, for me:
This essay argues that to be effective, the policy frameworkMy personal experience is that both are true. Except not in the way that these people seem to think. It's the combination of both, where one feeds the other that the thrust of the change is born.
for the twenty-first century must not only draw on the new
insights that behavioural economics gives us, but also needs to
be underpinned by an understanding between this and how
networks influence our choices and how these change over
time. Indeed, the impact of networks is potentially considerably greater than that of ‘nudge’. This makes creating good policy harder while offering huge potential for change.
Out there on the web are thousands of communities and they reside in very many places. Sometimes there is crossover. To understand how the web works is to understand how it motivates and supports and this is where the lack of research and understanding is becoming clear in central government and those who swim around it.
I use a forum called Singletrackworld. It collects a lot of like minded mountain bikers into one place. Rides are organised, old kit is sold, random arguments about politics and music are had, but there is very much a sense of community with the same people posting on a day to day basis and then a further circle of people commenting a few times a week on posts that particularly interest them. It's a group like any other, with the interactive dynamics that the Tavistock Institue so well defined, just like any other.
Some of those people are on Twitter. But the thing which Twitter does best is to connect people of people. So, some people from Singletrack are on Twitter. But the friends of the people on Singletrack are not on Singletrack but are on Twitter. And so boyfriends, girlfriends, riding partners, riding groups, sons, daughters, skills guides, DJ's, journalists and editors all collide in one loosely defined group on Twitter. They're in my mtbfabulousness list if you're interested.
They're the people who keep me on the straight and narrow. Actually, let me rephrase that. They're the people who kept me on the straight and narrow at the start, when I needed them. And I did need them. I was fat and horrenously unfit and I'd not ridden a bike in a long time. I didn't know I needed them, it wasn't a conscious decision, it was just that all I talk about for a good portion of the day when not at work is mountain biking and so this amorphous mass of lovely people slowly infiltrated my world. Some found me cos of this blog, Mud in my eyes. Some from seeing their friends chat to me. Some from the odd time here or there where they got added into a mass conversation about forks or flat pedals. Some because ideas of a ride out were being muted and some because of the girly biker community.
Twitter is a collision, crossing over point and shaper of new communities and networks. As a result, you find people who are also trying to keep fit and earn cake. As a result, you find other people who talk really quite a lot about mountain biking. As a result, when you don't want to leave the comfort of your sofa, you are constantly reminded of the benefits of doing so as other peoples ride reports flash up your screen. It's a great motivator. As a result, when you're feeling terrible, you can always have a quick moan and get picked up again. As a result, slowly but surely, going out for a ride becomes routine instead of a novelty and slowly but surely, your fitness improves and your world view and behaviour changes.
This is the importance of being inside something to comment on it. This is perhaps the responsibility of being inside something to be in a position to comment on it. If this works for me, would it work for others? I don't know. It seems people are writing successful books on half the story, but misunderstanding the other half because they don't use the mediums of which they speak. N-Squared hits the nail, right on the head.
In my world, my Twitter 'friends' are the people who have kept me going, kept me riding, kept me determined to get better at this ludicrous sport. They've advised, sympathised, calmed and encouraged, cheered and motivated and you know, without them I'm not sure I'd have ridden the route I rode yesterday.
Never underestimate the value of knowing others can. Never underestimate the power of following others. But most of all, understand that the key to behaviour change is a weird mix of technology, digital and sociology and psychology these days and more research badly needs to be done to get to the root of what works and is efficient, and what doesn't and is not.
Saturday, 11 September 2010
Carefully stepping
So. @dominiccampbell tweeted a link to this slightly soul destroying story on the Guardians website. Now, for somewhat obvious reasons, I am slightly ferocious on such topics these days. Not because I receive any benefits at all, not because I have ever receive benefits of any kind, but because there but for the grace of god rings more true with some of us than perhaps others.
For the record, I did not avoid claiming benefits for any high faluting reason other than that to set foot in a Job Centre was one of the most soul destroying experiences of my life, that I got a job before any money ever made it into my account, and I vowed never ever to repeat the experience again if there was anything at all I could do to avoid it. The resolve of which led to assorted really rather random temping jobs I really wasn't qualified for, but there you are.
Anyway. After my initial reaction, which was 'oh here we go again, first it was us public sector bods, now it's the other group of people who are hard pushed to defend themselves without sounding whiny, the people in receipt of ESA'. On reflection, actually, at least us public sector bods have a means to express our displeasure, being as how I'd guess most of us have access to a keyboard and connection. Recipients of ESA, I would imagine, are not quite so unilaterally lucky.
So, I'll be gobby on their behalf on the understanding that there is a comment section below, and I fully and wholeheartedly accept that I may be wrong on some of the following assumptions and that I will, quite happily, accept this in the way that I have historically and will continue to do so, because I don't actually know anything at all, only wish to know everything.
One of the reasons, one assumes that a person may end up in receipt of ESA is mobility problems. I'd tell you what criteria there actually are for being in receipt of ESA but all the documentation says refer to DMG 41012 and of course, guess what? Well, you try Googling it.
So I assume some of the people in receipt of ESA have mobility problems. Some of these will be static and some will be degenerative. But surely some of those people, if given broadband connections and adequate training could work from home? Of course, allowing them to work from home would require a seismic shift in employers attitudes to allowing people to work from home, to sorting out secure tokens for them - but all of this should be possible should it not? It is, after all, the 21st century, no?
Except, of course, this is Great Britain. And we are not a Scandinavian country who manage to get it so right, but the country who manages to get it so wrong, and so instead of enabling people to get back to work on their terms, within the parameters of their restrictions, so that those restrictions disappear into the ether of the world wide web, email, telnet and all the other magical little tools which mean you don't actually have to sit behind a desk in an office which is absolutely resolutely not designed to accomodate a wheelchair, you can, instead, contribute to the economy, be proud of yourself, and gain all the benefits we all take for granted of getting up in the morning, driving to work, and coming home (one hopes) feeling vaguely achieved for the day. Because, you see, digital tech means we could. We really could. We could, with a little of that old blue sky thinking which actually should be called green sky thinking in this country for the regularity with which it happens in government, give a large amount of people some connection back. Some worth back? I don't know.
What I think I do know, is that there really must be some people out there who, if given the tech to do it, would run forums for the government, act as moderators, contribute ideas, pass on some innovation, and generally be absolutely fab.
Except they can't, because the digital framework that is needed for them to do so is nothing so much as a pipe dream and so instead we take money from them, instead of enabling them to earn more. If someone could enlighten me as to how that is not in any way short sighted, ludicrous, a complete misdirection of public savings and an insult of discrimination to boot, because I am struggling and I'd like someone to come along and explain this to me in words of 1 syllable. What am I missing here?
For the record, I did not avoid claiming benefits for any high faluting reason other than that to set foot in a Job Centre was one of the most soul destroying experiences of my life, that I got a job before any money ever made it into my account, and I vowed never ever to repeat the experience again if there was anything at all I could do to avoid it. The resolve of which led to assorted really rather random temping jobs I really wasn't qualified for, but there you are.
Anyway. After my initial reaction, which was 'oh here we go again, first it was us public sector bods, now it's the other group of people who are hard pushed to defend themselves without sounding whiny, the people in receipt of ESA'. On reflection, actually, at least us public sector bods have a means to express our displeasure, being as how I'd guess most of us have access to a keyboard and connection. Recipients of ESA, I would imagine, are not quite so unilaterally lucky.
So, I'll be gobby on their behalf on the understanding that there is a comment section below, and I fully and wholeheartedly accept that I may be wrong on some of the following assumptions and that I will, quite happily, accept this in the way that I have historically and will continue to do so, because I don't actually know anything at all, only wish to know everything.
One of the reasons, one assumes that a person may end up in receipt of ESA is mobility problems. I'd tell you what criteria there actually are for being in receipt of ESA but all the documentation says refer to DMG 41012 and of course, guess what? Well, you try Googling it.
So I assume some of the people in receipt of ESA have mobility problems. Some of these will be static and some will be degenerative. But surely some of those people, if given broadband connections and adequate training could work from home? Of course, allowing them to work from home would require a seismic shift in employers attitudes to allowing people to work from home, to sorting out secure tokens for them - but all of this should be possible should it not? It is, after all, the 21st century, no?
Except, of course, this is Great Britain. And we are not a Scandinavian country who manage to get it so right, but the country who manages to get it so wrong, and so instead of enabling people to get back to work on their terms, within the parameters of their restrictions, so that those restrictions disappear into the ether of the world wide web, email, telnet and all the other magical little tools which mean you don't actually have to sit behind a desk in an office which is absolutely resolutely not designed to accomodate a wheelchair, you can, instead, contribute to the economy, be proud of yourself, and gain all the benefits we all take for granted of getting up in the morning, driving to work, and coming home (one hopes) feeling vaguely achieved for the day. Because, you see, digital tech means we could. We really could. We could, with a little of that old blue sky thinking which actually should be called green sky thinking in this country for the regularity with which it happens in government, give a large amount of people some connection back. Some worth back? I don't know.
What I think I do know, is that there really must be some people out there who, if given the tech to do it, would run forums for the government, act as moderators, contribute ideas, pass on some innovation, and generally be absolutely fab.
Except they can't, because the digital framework that is needed for them to do so is nothing so much as a pipe dream and so instead we take money from them, instead of enabling them to earn more. If someone could enlighten me as to how that is not in any way short sighted, ludicrous, a complete misdirection of public savings and an insult of discrimination to boot, because I am struggling and I'd like someone to come along and explain this to me in words of 1 syllable. What am I missing here?
Sunday, 22 August 2010
(NHS ) A communicative diversion
This blog has been quiet for a while. Things twinkle as they happen and I think 'I must blog about that, it's interesting' but it doesn't fit inside the remit of this blog, nor the other one, and so it never gets written. So consider this a pre-emptive shot in a volley which I suspect will take in health, politics, society, change, communications and social media. For me, those subjects are tied very closely together because I see health, politics and society through a social media filter, as most of my news and information comes from that source - but I don't think that negates the ability to comment on those subjects, simply that my view might be offset by 45 degrees. As the title might suggest, I'll try and give some indication on what the subject matter might be in an effort to aid peoples manipulation of the insta back button manoeuvre.
Despite never giving birth, the event in most womens lives which necessitates a reliance on the NHS, I've been unfortunate enough to require health assistance on a few occasions. Being the sort of person who'd rather avoid interaction with complicated services unless absolutely forced to, I'm the kind of idiot who ends up needing twice the help initially needed because I leave it too long before mentioning there might be a problem. Currently I'm playing collect the specialist. Which is irrelevant to this post, except that it's not, because this is why I have discovered a fatal flaw in the NHS communication system. Or at least, I think it's ridiculous. Others may know why this state of affairs persist, and I'd be appreciative of being disabused of my perceptions but frankly, it's a joke.
It just seems important in this assumption jumping age, that I make it absolutely, completely and utterly clear that the NHS has actually saved my life on one occasion, is responsible for my teeth not resembling a disorganised graveyard, ensured I could see when I was 12 and we couldn't afford glasses, have sorted out untold results of my tomboy leanings and have done all of these things with patience, grace and kindness in a framework which is clearly, and I do mean clearly, screaming and groaning under the pressure which us humans are putting on the system on a daily basis. They've done their very best in helping a rather complicated problem become unravelled, piece by piece, and yes, sometimes some people are not kind or gracious or patient, sometimes the odd one or two people in the system are rude, ignorant and insulting, but my experience, on the whole, comes out with a clear and flashing 9 out of 10. I would be absolutely lost without them right now.
So, disclaimers out of the way, please tell me this.
Why does specialist A who I see on a 6 months basis, communicate with specialist B, who I see on a 3 month basis, via letter?
They work in the same hospital.
They work 1 floor apart.
It can't be the audit trail. Email leaves trails. Emails are stored on servers which are backed up. Emails can be enterprise vaulted, compressed into tiny little kilobytes, and forgotten about until needed to be retrieved for enquiries or analysis. Emails, more to the point, are instant. You don't have to read them when they arrive, they can be parked. They can even be farmed off to your secretary who can filter them, decide which ones are important, and flag them for you in a nice colour of purple so you know they're not that urgent, or red if they are.
Letters are flammable. They are not backed up. They are one instance of something which when destroyed may as well have never existed. They take a while to be delivered, they cost money to be delivered, hell they cost money to be printed. They are inefficient, temporary, damp ridden effigies of a pre-internet age. (Disclaimers here are made for letters between non-professionals. I'm not for a second saying they don't have a place, I'm really not, we're talking about professional arenas here)
So why the hell are two intelligent human beings, smarter, way way smarter than I, still talking to each other like the year 2000 never happened? What am I missing here? Am I missing something, or do we have a health care system which may be so resolutely stuck in a pre-internet age that we're never going to get them out again? Who's responsible for getting them out? Do they understand IT and it's possibilities, capabilities and limitations? Or are they contractors, another example of the national rip off, geeks gone to the other side who see only pound signs and not the ability to earn a decent living but also change the world in the process?
Sadly, I suspect the latter. Sadly, because once upon a time, I didn't believe there were good geeks and bad geeks. The figures coming out of Whitehall in recent weeks regarding IT projects have finally smashed that belief into pieces. Now I know there really are good geeks and bad geeks and that we need to find a way for government and the public sector to differentiate and pretty damn quickly because otherwise we will be forever stuck in a world where the NHS is 10 years behind the rest of the world and operating inefficiently because of it.
And I don't want that, and neither, I suspect, does anyone else. Apart from those bloody contractors who I could merrily put in stocks.
Despite never giving birth, the event in most womens lives which necessitates a reliance on the NHS, I've been unfortunate enough to require health assistance on a few occasions. Being the sort of person who'd rather avoid interaction with complicated services unless absolutely forced to, I'm the kind of idiot who ends up needing twice the help initially needed because I leave it too long before mentioning there might be a problem. Currently I'm playing collect the specialist. Which is irrelevant to this post, except that it's not, because this is why I have discovered a fatal flaw in the NHS communication system. Or at least, I think it's ridiculous. Others may know why this state of affairs persist, and I'd be appreciative of being disabused of my perceptions but frankly, it's a joke.
It just seems important in this assumption jumping age, that I make it absolutely, completely and utterly clear that the NHS has actually saved my life on one occasion, is responsible for my teeth not resembling a disorganised graveyard, ensured I could see when I was 12 and we couldn't afford glasses, have sorted out untold results of my tomboy leanings and have done all of these things with patience, grace and kindness in a framework which is clearly, and I do mean clearly, screaming and groaning under the pressure which us humans are putting on the system on a daily basis. They've done their very best in helping a rather complicated problem become unravelled, piece by piece, and yes, sometimes some people are not kind or gracious or patient, sometimes the odd one or two people in the system are rude, ignorant and insulting, but my experience, on the whole, comes out with a clear and flashing 9 out of 10. I would be absolutely lost without them right now.
So, disclaimers out of the way, please tell me this.
Why does specialist A who I see on a 6 months basis, communicate with specialist B, who I see on a 3 month basis, via letter?
They work in the same hospital.
They work 1 floor apart.
It can't be the audit trail. Email leaves trails. Emails are stored on servers which are backed up. Emails can be enterprise vaulted, compressed into tiny little kilobytes, and forgotten about until needed to be retrieved for enquiries or analysis. Emails, more to the point, are instant. You don't have to read them when they arrive, they can be parked. They can even be farmed off to your secretary who can filter them, decide which ones are important, and flag them for you in a nice colour of purple so you know they're not that urgent, or red if they are.
Letters are flammable. They are not backed up. They are one instance of something which when destroyed may as well have never existed. They take a while to be delivered, they cost money to be delivered, hell they cost money to be printed. They are inefficient, temporary, damp ridden effigies of a pre-internet age. (Disclaimers here are made for letters between non-professionals. I'm not for a second saying they don't have a place, I'm really not, we're talking about professional arenas here)
So why the hell are two intelligent human beings, smarter, way way smarter than I, still talking to each other like the year 2000 never happened? What am I missing here? Am I missing something, or do we have a health care system which may be so resolutely stuck in a pre-internet age that we're never going to get them out again? Who's responsible for getting them out? Do they understand IT and it's possibilities, capabilities and limitations? Or are they contractors, another example of the national rip off, geeks gone to the other side who see only pound signs and not the ability to earn a decent living but also change the world in the process?
Sadly, I suspect the latter. Sadly, because once upon a time, I didn't believe there were good geeks and bad geeks. The figures coming out of Whitehall in recent weeks regarding IT projects have finally smashed that belief into pieces. Now I know there really are good geeks and bad geeks and that we need to find a way for government and the public sector to differentiate and pretty damn quickly because otherwise we will be forever stuck in a world where the NHS is 10 years behind the rest of the world and operating inefficiently because of it.
And I don't want that, and neither, I suspect, does anyone else. Apart from those bloody contractors who I could merrily put in stocks.
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