I asked a while ago why NHS communication was still done using paper. I've got some more questions, because I'm that kind of girl and because I'm a service user and I happen to think service users are good places to start when you want to find the holes in a service, something Sarah Lay identified beautifully when she became Citizen Sarah.
So. Without going into too much detail, I'm now seeing one specialist in Burnley and one in Blackburn about the same problem. A third specialist was involved for a while, did the best they could to fix the problem and then discharged me, which now means my file with East Lancs Hospital Trust now has 2.5 years of contributions from my GP practice in Accrington, a specialist in Blackburn and one in Burnley. That's a lot of miles, though not as many as perhaps it would be in Cornwall or the Highlands. But the issues are the same no matter where you might live.
I noticed when visiting the nurse recently in Accrington (yes I know this is getting ludicrous but I'm not making this up, I sorely wish I was), that she had my notes on screen, and a scan of a letter sent from one of the specialists in Burnley. So, she was viewing an electronic scan of paper. So I assume what has happened is that the surgery, which is controlled by a different Trust to the Hospital, has gone digital - when I joined 2.5 years ago there was a wait as they loaded up the previous notes - but the Hospital has not. And I'm a bit confused. I know Trusts are seperate entities from each other, but surely this must be happening all around the country. And am I the only person who sees something a little bit wrong with the equivalent of a network engineer being less digitally enabled than the 1st line helpdesk technician?
How long does it take each specialist to wade through the notes the other specialist has added? I can tell you, because I've sat next to them while they've attempted to catch up, because I see someone different every single time I attend one Department in particular. 5 minutes. There's no summary, no description of each document, no keyword attribution to index by, no tag cloud to click on to ensure she sees only the notes from her own Department and not the ones from the Blackburn side or Accrington. She has to flip pages, scan read, try and work out if it's relevant and then flip another page. Is this efficient? Good use of the time of someone for whom 5 minutes in monetary terms is problem 6 times mine? No. I don't think it is.
Then there's the issue of transport. I've got one file which was being batted about between two Departmens within the same hospital. Now I've got one file being batted about between two different Departments, across two towns, never mind two sites. And there's no digital connection between the two, so one assumes they've being driven across. Well I'm so glad I'm contributing to a carbon footprint I've no control over. No really. And what happens if it doesn't turn up, gets missed or gets lost? Because the more something is moved and across greater distances, the more likely this is to happen, we all know that. Do I have to come back because my notes aren't there?
All this frustrates and worries me. I know there have been behemoth projects to try and fix this, I know the issues with costs. But we've got to fix this because frankly, I cannot be the only person seeing all this happening and wondering which century she is in. There's issues with storage as mentioned before - as my notes now wing their way back and forth across the Pennines, one assumes they live somewhere inbetween appointments - where is that, how much does it cost to rent, how many hundreds of square metres does it take to store them all and how much do we pay people to administer them, archive them, retrieve them and drive them around?
My care hasn't so far suffered for these logistical nightmares, but sooner or later there is going to be an issue because it's inevitable. Apart from anything else, there's going to need to be another file and what on earth happens then? One part arrives and gets seperated from the other, never to be seen together again?
It's inefficient, carbon creating, mind boggling, ridiculously unintregrated system design. If the government want to make a fundamental change to the way the NHS operates, they'd do well to sit up and take notice of the digital implications of the future. I am absolutely aware of the security, insurance and personal implications of my health data being electronic, probably more than most. But I think I'm finally at the point where I am boggling so much at the ridiculousness of this, getting so cross at having to sit and wait again as yet another person tries to read fast, completely misses the salient points and has to be informed by the patient what exactly the problem is and what it isn't, that I just don't care any more. There has got to be a solution. I don't care if I can't see it, I don't care if I can't log into a portal and read my notes, I don't care if it sits on a locked network like Gov Connect or GSI, I don't care if it does get hacked and distributed all over the net for all to see.
I care about the people who are not as switched on as me who are sitting next to specialists trying to skim read 30 pages of documents who aren't compos mentis enough to correct the specialist when they get it wrong in their haste to deal with the issue. I care about the specialists who seem to be doing more reading than fixing. I care about carbon footprints and things going missing, blown away in the wind. I care about joining dots and linking data, joined up thinking, tagging and indexing, descriptions and comments.
As an addendum to this, I'd like to say that 'No decision about the patient without the patient' is something neither my GP's, or any of the specialists I have seen need to be told and that I am in the hands of people who treat me as a human being, talk to me almost as an equal, listen to me, take on board my suggestions and generally are absolutely amazing. They're just being crippled a little by inadequately designed legacy systems which need updating and fast. These amazing people need to be enabled, not disabled - they want to change the world. They need the tools. Their intelligence and skills are in vastly different places to ours, so we need to help them. They could do better. So much better.
Showing posts with label communications. Show all posts
Showing posts with label communications. Show all posts
Monday, 27 December 2010
Sunday, 12 December 2010
PR vs the geeks
Lets see if I can explain the new world order to some people who have most definitly missed the point. Vodafone. You have missed the point. Your PR agency has missed the point. Your web devs have deliberately not missed the point but not told you. I suspect if you'd asked them, the entirety of your mobile technical support centre could have handed you the point nicely wrapped in a gift box with bows - but they'd have chosen not to.
It's not Christmas yet and you just dropped a bomb. This isn't surprising to me, because I don't count you as a particularly young and hip brand any more - you got left behind in the mobile provider wars when you didn't secure the iPhone before everyone else and even now you do have it your coverage of my bit of the UK is so appalling that I might as well use my 'phone' as a paperweight.
But all this aside, what you did this morning (Sunday, 12th December 2010) is hilariously appalling. I've only been in front of my PC for 40 minutes. In 40 minutes my perception of you as a company who has the ability to do business in the modern world is now exactly zero. I don't matter. Your stakeholders matter, of course they do, that's why you're dodging a rather large tax bill and continue to do so despite the horrific damage to your reputation this has caused amongst a demoraphic who 2 weeks ago were your main customers. The only people who matter to you are your stakeholders.
Unfortunately, when you decided you were going to use the hashtag #mademesmile to promote your 12 smiles of Xmas you forgot something quite fundamental. You decided, lord alone only knows why, in your infinite wisdom, that not only were you going to try and run a campaign to recover some of your lost reputation after the demonstrations last week, but you were going to do it in the very arena where the people who organised that demonstration gather, speak together, organise and collude.
Your arrogance, because I can only assume it is that, is going to be your downfall. Because, you see, whilst the #ukuncut bunch are not your stakeholders and don't matter and the police will deal with them and ensure you never have to put up with their pesky demonstrations again - you've now got a bigger problem. You're a laughing stock among the demographic who are your main customers. And in among those customers are the sons and daughters of your stakeholders. Who this morning will have woken to the biggest joke of this Xmas season so far - a company who listened to a PR agency who surely must be the stupidist people this side of the Atlantic?
Because who in their right minds would recommend a campaign like this is a good idea? I can only imagine we've come back to the same old problem yet again - they're a PR agency. They do PR. They've always done PR. The words social media will appear somewhere on their hastily redesigned business cards, but don't be fooled.
PR is about managing reputations. Marketing is about selling things to people. Social media? Here be dragons if you don't understand people. People who are not stupid. People who are smarter than you. More organised than you. More agile than you. More responsive than you. Can move quicker, mobilise quicker, think quicker. It's not rocket science, but it's not PR and it's not marketing. The skills required to navigate your way successfully through this new ocean, are not ones your average PR nor marketing bod have.
The simple fact is, Vodafone, you asked the wrong people. I'll give you a clue. If someone is dressed in D & G and Armani, they're not social media bods. If they're smart and smelling of gel, they're not social media people. If they're smart casual and wearing a Star Wars t-shirt - trust them, they know what they're talking about. If they're wearing trainers, pristine ones, which look like somehow they've impossibly come out of a box fresh from the 1980's, listen to them, they know of what they speak. Hell, if they look like their mother dressed them, you'll get better advice on social media than you will from people who've tacked those two words onto their online advert which has so many different colours in it it looks like a Pantone advert.
You are all still listening to advice from the wrong people, because you are all still working to the same stereotypes you always did.
If you don't want to become the next Vodafone, for gods sake go see someone sensible like Technophobia or someone decent. Let the PR bods do what they do best, let the marketing guys do what they do best but this? This is best left to the geeks.
It's not Christmas yet and you just dropped a bomb. This isn't surprising to me, because I don't count you as a particularly young and hip brand any more - you got left behind in the mobile provider wars when you didn't secure the iPhone before everyone else and even now you do have it your coverage of my bit of the UK is so appalling that I might as well use my 'phone' as a paperweight.
But all this aside, what you did this morning (Sunday, 12th December 2010) is hilariously appalling. I've only been in front of my PC for 40 minutes. In 40 minutes my perception of you as a company who has the ability to do business in the modern world is now exactly zero. I don't matter. Your stakeholders matter, of course they do, that's why you're dodging a rather large tax bill and continue to do so despite the horrific damage to your reputation this has caused amongst a demoraphic who 2 weeks ago were your main customers. The only people who matter to you are your stakeholders.
Unfortunately, when you decided you were going to use the hashtag #mademesmile to promote your 12 smiles of Xmas you forgot something quite fundamental. You decided, lord alone only knows why, in your infinite wisdom, that not only were you going to try and run a campaign to recover some of your lost reputation after the demonstrations last week, but you were going to do it in the very arena where the people who organised that demonstration gather, speak together, organise and collude.
Your arrogance, because I can only assume it is that, is going to be your downfall. Because, you see, whilst the #ukuncut bunch are not your stakeholders and don't matter and the police will deal with them and ensure you never have to put up with their pesky demonstrations again - you've now got a bigger problem. You're a laughing stock among the demographic who are your main customers. And in among those customers are the sons and daughters of your stakeholders. Who this morning will have woken to the biggest joke of this Xmas season so far - a company who listened to a PR agency who surely must be the stupidist people this side of the Atlantic?
Because who in their right minds would recommend a campaign like this is a good idea? I can only imagine we've come back to the same old problem yet again - they're a PR agency. They do PR. They've always done PR. The words social media will appear somewhere on their hastily redesigned business cards, but don't be fooled.
PR is about managing reputations. Marketing is about selling things to people. Social media? Here be dragons if you don't understand people. People who are not stupid. People who are smarter than you. More organised than you. More agile than you. More responsive than you. Can move quicker, mobilise quicker, think quicker. It's not rocket science, but it's not PR and it's not marketing. The skills required to navigate your way successfully through this new ocean, are not ones your average PR nor marketing bod have.
The simple fact is, Vodafone, you asked the wrong people. I'll give you a clue. If someone is dressed in D & G and Armani, they're not social media bods. If they're smart and smelling of gel, they're not social media people. If they're smart casual and wearing a Star Wars t-shirt - trust them, they know what they're talking about. If they're wearing trainers, pristine ones, which look like somehow they've impossibly come out of a box fresh from the 1980's, listen to them, they know of what they speak. Hell, if they look like their mother dressed them, you'll get better advice on social media than you will from people who've tacked those two words onto their online advert which has so many different colours in it it looks like a Pantone advert.
You are all still listening to advice from the wrong people, because you are all still working to the same stereotypes you always did.
If you don't want to become the next Vodafone, for gods sake go see someone sensible like Technophobia or someone decent. Let the PR bods do what they do best, let the marketing guys do what they do best but this? This is best left to the geeks.
Wednesday, 24 November 2010
The future will be digitalised
I've never seen anything like it. I never thought I'd see anything like it. This post isn't planned. It's not going to be cohesive, elegant or eloquent. It is, instead, a reaction to the events currently happening in central London and across the UK, as the nations next generation take the future into their own hands and draw their line - digitally.
Tweets from @ucloccupation, who at one point were suspended for too much activity by Twitter are an astounding example of the way social media can be used to get your message across in real time. The 100 or so students camping out at UCL are being peaceful. Entirely peaceful. Pictures posted to the feed including this one show young people doing what young people do......
Actually, no they don't. That right there, apparently, is the 'media table'.
Think about that for a second. Yes, this has been brewing for weeks and yes there's been some time to rally for the troops and organise the output and organise the events. But a 'media table'? Really? What the hell are we teaching these kids at university nowadays that they're so organised and switched on?
Of course, it's not the teaching. It's society. In our focus on the way society has become so celebrity orientated we forgot something - it's also become intensely media aware. We assumed everyone was taking the lessons from Katie Price and thinking that getting your tits out was the only way to acquire fame and success. We did the next generation a great injustice in doing so. And now we learn, now we see. The future generation took all we taught them, indirectly, about self promotion and branded perfumes and they learnt the lesson well. Then they took the lesson and they applied it to their politics, to their morals and their codes. They picked it up and passed it on, and passing it on as we speak, the network of tweeting students in occupation spreading. Talking to journalists without needing to pick up the phone. Using Twitter like a knife to cut through the noise and explain. Passing the account from hand to hand and producing soundbites from individual protestors.
The point?
Typing furiously. Using the tools. Channel shifts. Ways of communication absolutely changed in the future world where by any means necessary means choosing words and having the intelligence to understand the power of words.
The future will be digitalised.
Tweets from @ucloccupation, who at one point were suspended for too much activity by Twitter are an astounding example of the way social media can be used to get your message across in real time. The 100 or so students camping out at UCL are being peaceful. Entirely peaceful. Pictures posted to the feed including this one show young people doing what young people do......
Actually, no they don't. That right there, apparently, is the 'media table'.
Think about that for a second. Yes, this has been brewing for weeks and yes there's been some time to rally for the troops and organise the output and organise the events. But a 'media table'? Really? What the hell are we teaching these kids at university nowadays that they're so organised and switched on?
Of course, it's not the teaching. It's society. In our focus on the way society has become so celebrity orientated we forgot something - it's also become intensely media aware. We assumed everyone was taking the lessons from Katie Price and thinking that getting your tits out was the only way to acquire fame and success. We did the next generation a great injustice in doing so. And now we learn, now we see. The future generation took all we taught them, indirectly, about self promotion and branded perfumes and they learnt the lesson well. Then they took the lesson and they applied it to their politics, to their morals and their codes. They picked it up and passed it on, and passing it on as we speak, the network of tweeting students in occupation spreading. Talking to journalists without needing to pick up the phone. Using Twitter like a knife to cut through the noise and explain. Passing the account from hand to hand and producing soundbites from individual protestors.
The point?
Typing furiously. Using the tools. Channel shifts. Ways of communication absolutely changed in the future world where by any means necessary means choosing words and having the intelligence to understand the power of words.
The future will be digitalised.
Saturday, 25 September 2010
If you always do what you always did......
If you always do what you always did, you'll always get what you always got.(Anon)Thinking digitally and thinking differently. Big ideas and big changes in direction for public sector. But fundamentally, we are at the crossroads, and I'm afraid depending on your area, we're there right now. Not in a few months when you've written a strategy and done some research, but right now. Times aren't changing, they have changed. And if you stick to the same business approaches that you've always used, I think increasingly you'll find your returns dwindling.
Yesterday, through talking to various people, I decided that the phrase social media is one I'm going to try and step away from. Thankfully, it seems I'm not alone. We are communicating digitally, shaping worlds digitally, enabling communication digitally and reconnecting communities digitally. Social media is, in most peoples heads, Facebook and Twitter. It's so much more than that. It's the software my mate's building to allow people to easily self publish. It's sharing your photographs and getting feedback and unexpected praise. It's asking the hive mind what it thinks about x, y and z and getting a quick and sensible answer and it's about philanthropy done on a very small scale but done by people like you and me.
What I'm getting at is, the platform almost doesn't matter any more. The foundation is the web, of course it is, the zeroes and ones that flow beautifully through the system, the packets that fly, the routes that mimic the nodes in the brain. But it's there and it will stay and it will endure. It's what we put on top of it that matters, how we use this and our motivations for doing so to a lesser extent. But to use all this possibility, this massive capability can be boggling and overwhelming.
I owe a confession here. I'm feeling a little overwhelmed too. I'm a geek and I sometimes still struggle to think digitally. I'm not talking about the fact that I still buy papers and books. I'm not talking about my ability to pick up 90% of software programmes and play with them until I understand them......an approach I apply to most of my life these days. What I'm talking about is the ability to incorporate digital communications into everything I do, to weave digital tech into the way I live my life and do my work. It should come naturally to me, and in some ways it does. But in order for you to weave digital into public sector, you first have to understand public sector. And understand it well, from the operations to the politics, from the internal politics to the unions. So, although in some ways I suppose you could say I am a digital citizen (I registered to vote online, I order those books online, I watch and become involve in conferences online, I talk to friends, arrange social activities, get told I've got interviews for jobs online), I am also right back at the beginning in some ways.
So, my conclusion is this. Effective digital engagement and communication has to start with something else the web does well - collaboration and crowd sourcing. Finding the experts in each of your departments who've been there while and know the intricacies, and collaborating with them in order to enable them to make the decision about which channel is the most appropriate to use to give out any specified message. Communications as a Department should be the hub of everything, but the spokes must stretch out into every single other Department, with that communication being two way, otherwise all expertise of one type will sit in the middle, another type at the end of the spoke and never the twain shall meet. Which is pointless, frankly, and does no one any favours.
So. Thinking digitally. Turns out it's not as simple as I first thought. Neither is communicating effectively and efficiently. Turns out, in order to communicate effectively externally, you must first be an absolute master at communicating internally. And that being a perceived 'expert' in one thing can be the most humbling experience of all, because it reveals in glaring technicolour exactly how much you don't know about absolutely everything else. So, this is where I become unpopular. Because I am in public sector and I'm working hard to try to join the dots. How is outsourcing to private sector with no experience of public sector going to work? Maybe the right question is, where are all the private sector consultancies and advisors who have experience of public sector?
And yet. Here is where I lie my hat.
Sunday, 22 August 2010
(NHS ) A communicative diversion
This blog has been quiet for a while. Things twinkle as they happen and I think 'I must blog about that, it's interesting' but it doesn't fit inside the remit of this blog, nor the other one, and so it never gets written. So consider this a pre-emptive shot in a volley which I suspect will take in health, politics, society, change, communications and social media. For me, those subjects are tied very closely together because I see health, politics and society through a social media filter, as most of my news and information comes from that source - but I don't think that negates the ability to comment on those subjects, simply that my view might be offset by 45 degrees. As the title might suggest, I'll try and give some indication on what the subject matter might be in an effort to aid peoples manipulation of the insta back button manoeuvre.
Despite never giving birth, the event in most womens lives which necessitates a reliance on the NHS, I've been unfortunate enough to require health assistance on a few occasions. Being the sort of person who'd rather avoid interaction with complicated services unless absolutely forced to, I'm the kind of idiot who ends up needing twice the help initially needed because I leave it too long before mentioning there might be a problem. Currently I'm playing collect the specialist. Which is irrelevant to this post, except that it's not, because this is why I have discovered a fatal flaw in the NHS communication system. Or at least, I think it's ridiculous. Others may know why this state of affairs persist, and I'd be appreciative of being disabused of my perceptions but frankly, it's a joke.
It just seems important in this assumption jumping age, that I make it absolutely, completely and utterly clear that the NHS has actually saved my life on one occasion, is responsible for my teeth not resembling a disorganised graveyard, ensured I could see when I was 12 and we couldn't afford glasses, have sorted out untold results of my tomboy leanings and have done all of these things with patience, grace and kindness in a framework which is clearly, and I do mean clearly, screaming and groaning under the pressure which us humans are putting on the system on a daily basis. They've done their very best in helping a rather complicated problem become unravelled, piece by piece, and yes, sometimes some people are not kind or gracious or patient, sometimes the odd one or two people in the system are rude, ignorant and insulting, but my experience, on the whole, comes out with a clear and flashing 9 out of 10. I would be absolutely lost without them right now.
So, disclaimers out of the way, please tell me this.
Why does specialist A who I see on a 6 months basis, communicate with specialist B, who I see on a 3 month basis, via letter?
They work in the same hospital.
They work 1 floor apart.
It can't be the audit trail. Email leaves trails. Emails are stored on servers which are backed up. Emails can be enterprise vaulted, compressed into tiny little kilobytes, and forgotten about until needed to be retrieved for enquiries or analysis. Emails, more to the point, are instant. You don't have to read them when they arrive, they can be parked. They can even be farmed off to your secretary who can filter them, decide which ones are important, and flag them for you in a nice colour of purple so you know they're not that urgent, or red if they are.
Letters are flammable. They are not backed up. They are one instance of something which when destroyed may as well have never existed. They take a while to be delivered, they cost money to be delivered, hell they cost money to be printed. They are inefficient, temporary, damp ridden effigies of a pre-internet age. (Disclaimers here are made for letters between non-professionals. I'm not for a second saying they don't have a place, I'm really not, we're talking about professional arenas here)
So why the hell are two intelligent human beings, smarter, way way smarter than I, still talking to each other like the year 2000 never happened? What am I missing here? Am I missing something, or do we have a health care system which may be so resolutely stuck in a pre-internet age that we're never going to get them out again? Who's responsible for getting them out? Do they understand IT and it's possibilities, capabilities and limitations? Or are they contractors, another example of the national rip off, geeks gone to the other side who see only pound signs and not the ability to earn a decent living but also change the world in the process?
Sadly, I suspect the latter. Sadly, because once upon a time, I didn't believe there were good geeks and bad geeks. The figures coming out of Whitehall in recent weeks regarding IT projects have finally smashed that belief into pieces. Now I know there really are good geeks and bad geeks and that we need to find a way for government and the public sector to differentiate and pretty damn quickly because otherwise we will be forever stuck in a world where the NHS is 10 years behind the rest of the world and operating inefficiently because of it.
And I don't want that, and neither, I suspect, does anyone else. Apart from those bloody contractors who I could merrily put in stocks.
Despite never giving birth, the event in most womens lives which necessitates a reliance on the NHS, I've been unfortunate enough to require health assistance on a few occasions. Being the sort of person who'd rather avoid interaction with complicated services unless absolutely forced to, I'm the kind of idiot who ends up needing twice the help initially needed because I leave it too long before mentioning there might be a problem. Currently I'm playing collect the specialist. Which is irrelevant to this post, except that it's not, because this is why I have discovered a fatal flaw in the NHS communication system. Or at least, I think it's ridiculous. Others may know why this state of affairs persist, and I'd be appreciative of being disabused of my perceptions but frankly, it's a joke.
It just seems important in this assumption jumping age, that I make it absolutely, completely and utterly clear that the NHS has actually saved my life on one occasion, is responsible for my teeth not resembling a disorganised graveyard, ensured I could see when I was 12 and we couldn't afford glasses, have sorted out untold results of my tomboy leanings and have done all of these things with patience, grace and kindness in a framework which is clearly, and I do mean clearly, screaming and groaning under the pressure which us humans are putting on the system on a daily basis. They've done their very best in helping a rather complicated problem become unravelled, piece by piece, and yes, sometimes some people are not kind or gracious or patient, sometimes the odd one or two people in the system are rude, ignorant and insulting, but my experience, on the whole, comes out with a clear and flashing 9 out of 10. I would be absolutely lost without them right now.
So, disclaimers out of the way, please tell me this.
Why does specialist A who I see on a 6 months basis, communicate with specialist B, who I see on a 3 month basis, via letter?
They work in the same hospital.
They work 1 floor apart.
It can't be the audit trail. Email leaves trails. Emails are stored on servers which are backed up. Emails can be enterprise vaulted, compressed into tiny little kilobytes, and forgotten about until needed to be retrieved for enquiries or analysis. Emails, more to the point, are instant. You don't have to read them when they arrive, they can be parked. They can even be farmed off to your secretary who can filter them, decide which ones are important, and flag them for you in a nice colour of purple so you know they're not that urgent, or red if they are.
Letters are flammable. They are not backed up. They are one instance of something which when destroyed may as well have never existed. They take a while to be delivered, they cost money to be delivered, hell they cost money to be printed. They are inefficient, temporary, damp ridden effigies of a pre-internet age. (Disclaimers here are made for letters between non-professionals. I'm not for a second saying they don't have a place, I'm really not, we're talking about professional arenas here)
So why the hell are two intelligent human beings, smarter, way way smarter than I, still talking to each other like the year 2000 never happened? What am I missing here? Am I missing something, or do we have a health care system which may be so resolutely stuck in a pre-internet age that we're never going to get them out again? Who's responsible for getting them out? Do they understand IT and it's possibilities, capabilities and limitations? Or are they contractors, another example of the national rip off, geeks gone to the other side who see only pound signs and not the ability to earn a decent living but also change the world in the process?
Sadly, I suspect the latter. Sadly, because once upon a time, I didn't believe there were good geeks and bad geeks. The figures coming out of Whitehall in recent weeks regarding IT projects have finally smashed that belief into pieces. Now I know there really are good geeks and bad geeks and that we need to find a way for government and the public sector to differentiate and pretty damn quickly because otherwise we will be forever stuck in a world where the NHS is 10 years behind the rest of the world and operating inefficiently because of it.
And I don't want that, and neither, I suspect, does anyone else. Apart from those bloody contractors who I could merrily put in stocks.
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