tag:blogger.com,1999:blog-7018371774869383950.post7444140707704076463..comments2023-09-20T16:55:09.433+01:00Comments on A Shiny World: 10 questions I'd ask our residents about digitallouloukhttp://www.blogger.com/profile/11562093751876067547noreply@blogger.comBlogger4125tag:blogger.com,1999:blog-7018371774869383950.post-62281625295153468402011-09-22T17:18:29.731+01:002011-09-22T17:18:29.731+01:00Great questions, and going to the heart of so many...Great questions, and going to the heart of so many public sector issues. I've often wondered about #8 personally - should the public sector be more graphic about this, and not just digital but all the things that save money? For example, asking those who think the world will end if they go to alternate week bin collections, "which is more important - minor inconvenience to you, or there being enough money for Vera to get her hip replaced", etc!<br /><br />As an aside, I used to work with www.govmetric .com, which is designed to answer questions 2 and 4, and to some extent 3. The challenge wasn't so much getting the data, it was getting anyone to pay serious attention to it, let alone implement changes as a result...Katehttp://www.rosemcgrory.co.uknoreply@blogger.comtag:blogger.com,1999:blog-7018371774869383950.post-12487451287721058612011-09-11T00:21:57.770+01:002011-09-11T00:21:57.770+01:00Oooohhhh, would it come under their remit.....it w...Oooohhhh, would it come under their remit.....it would wouldnt it. Gosh. Um. Right, better talk to our DPH then.louloukhttps://www.blogger.com/profile/11562093751876067547noreply@blogger.comtag:blogger.com,1999:blog-7018371774869383950.post-45907893142183865572011-09-10T13:06:39.150+01:002011-09-10T13:06:39.150+01:00I love these questions! Maybe Public Health folk c...I love these questions! Maybe Public Health folk could help out with question 7?Anonymoushttps://www.blogger.com/profile/17661989783780121656noreply@blogger.comtag:blogger.com,1999:blog-7018371774869383950.post-60539238690741138472011-09-07T11:02:14.094+01:002011-09-07T11:02:14.094+01:00Great questions! I like No. 4 tho cul-de-sac is n...Great questions! I like No. 4 tho cul-de-sac is not really tennis (unless you're on the receiving end from a Wimbledon champ). Tennis is that horrible moment when you say "I'm afraid that's department x. I'll just transfer you" and they say through gritted teeth (you can hear gritted teeth on the phone) "I've already been transferred three times". Of course, a contact centre will sort all that...won't it?Roger Whitehttp://helpgov.wordpress.com/noreply@blogger.com